Healthcare Revenue Cycle Company has an immediate opening for a collections representative. This position comes with the ability to have a flexible schedule with evening hours. Responsible for validating patient's identity to comply with HIPAA Regulations. Analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information. Main responsibilities of making outbound calls and receiving inbound calls, negotiating arrangements with patients, ensuring accounts are thoroughly worked and resolved in a timely manner.
Responsible to successfully meet or exceed all Company established collection performance targets for outbound/inbound calls and settle accounts as determined on a daily/weekly or monthly basis by the Collections Management Team.
Utilizes various methods to verify the actual situation on the ground, in accordance with company's collection procedures.
Determines the most effective means of collection for each account and applies standard due diligence to collect monies owed and/or resolved any identified problems.
Maintains complete records on all accounts including, but not limited to, detailed documentation on collection efforts; whether verbal or written.
Settles accounts as necessary, within company guidelines.
Accelerates problem accounts to appropriate Management for resolution within required deadline.
Maintains positive work relationship with other Collection Specialists, Management and other staff members.
Exceptional service by phone with the ability to work as part of a team to meet goals
Knowledge of TCPA (Telephone consumer Protection Act) and FDCPA(Fair Debt Collections Practices Act)
Working knowledge of Microsoft Word, Excel and various Microsoft Office programs required to complete responsibilities
High School Diploma or GED
1 year Collections experience in a healthcare setting
Must be able to deal with difficult callers in a high call volume setting. Ability to multi-task and work under pressure in order to meet stringent deadlines. Bilingual a plus.
About the Company
Healthcare Revenue Cycle Company that is a full service, attorney driven, mangaement company uniquely qualified to provide healthcare reimbursement services to medical providers.
Employment Type: Permanent
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